Refund policy


PLEASE READ before ordering

 

 

If we make a mistake by sending the  wrong item DO NOT try it on , DO NOT open the garment or remove tags ,contact us within 48 hours of item received . Items sent back for correction will be inspected thoroughly.   If the incorrect item has been tried on , tampered with we will not accept or correct the mistake. The garment must arrive in the same condition and state as it was received.

 If the Faja arrives and has signs of being opened, refolded and/or tried on. It will be sent back at customers expense. 


Full disclosure  

ALL sales are final no exchanges or refunds , If you need help finding the perfect size we have a chat ,as well as an email available where we can be contacted for help.  We are more than happy to help you and make a recommendation however we HIGHLY suggest you use the  size chart for accurate sizing as all sales are FINAL. 

email us a your weight , height , and full body pictures from front and side to:
icandycurvesllc@gmail.com

no refunds or exchanges  will be issued. 

NO EXCEPTIONS 


These are undergarments , for hygiene reasons they are not eligible for exchange.

 

••• normal wear and tear of a garment is not a reason for a refund request. 

 


what happens if you receive the incorrect item? 
Don’t worry! We will fix it but please follow instructions 

DO NOT TRY ON. 

  • DO NOT try on as that will void replacement warranty
  • DO NOT open the Faja or take it out of its original packaging 
  • DO NOT remove tags
  • DO NOT attempt to refold it in attempt to exchange an item
  • Contact us within 48 hours of receiving your package.
  • We WILL cover shipping costs.
  • We will gladly correct our mistake.
  • Any garment sent after 5 days will not be accepted

IF an item is tried on , stretched , dirty or has any signs of being worn . It will be sent back and exchange will not be issued. No exceptions. These are undergarments.

OPENED fajas will automatically be sent back. 

 

What to do if your package says delivered but you didnt recieve it ?

  • contact USPS,UPS,FED EX  as it is beyond our control and they can further see details. We will not be responsible for any lost packages . 
    However all packages do have insurance (insurance level depends on order size)
  • We are not responsible for any lost items shown as delivered . No partial or full refunds will be issued.
     


Cancellations or Changes in orders

  • no order will be cancelled once it is placed.
  • if a size is sold out message us via the chat to inquire, but do not place an order for a size that is available then message us to make changes. 

  • Please make sure all your information is correct as we sometimes are not able to change addresses. We will not be responsible for any orders with the incorrect information. 

 

All sales are final, no refunds will be issued. 


 

 

If you remove the tag or try on  ,the Faja is yours . NO exceptions, even if it is the incorrect garment.


Final sale items are final sale. No exchanges , refunds or credits will be allowed or issued. 



🩷Message from Dulce

 

Hi my loves! Firstly thank you for shopping iCandyCurves, it truly means the world to me. In attempts to make things better , more hygienic and fair ,changes had to be made to the site , layout and verbatim. I will always go above and beyond for all my customers and make sure I make it right if I/we make a mistake. I’m always a message away do not hesitate to contact me if you need help. 

Thank you xoxo - Dulce 💋